Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalized orders

    Please feel free to contact me about special orders by clicking on the "request a custom order" button. I have a lot of inventory that is not listed.

    If you are looking for a specific color or texture, I will be happy to check my inventory. If you are able to send a photo, that is a great help to me in understanding what you are looking for.

    Special Orders are non returnable. Wool Kits and Wool Packs that have been cut in strips for rug hooking are not refundable.

    Designs and patterns that have been customized and/or personalized cannot be returned.

    Which Backing Fabric should I choose?

    Cotton Monks Cloth is 100% cotton woven with two warp threads and two weft threads has 12 x 13 holes per inch. It is great for hooking with all cuts of wool, from fine to primitive cuts. It is less expensive than primitive linen.

    Primitive linen is 100% linen, the most durable backing fabric. It is more expensive than other backing fabrics. The evenly spaced weave of 12 x 12 threads per inch makes it great for all primitive cuts, #7 and wider.
    Beginners usually have an easier time hooking with linen.

    Both are fine and long lasting choices for the backing to support and make your hooked rug durable. I use both types, but usually choose linen for larger projects.

    Do you refund shipping overage charges?

    Yes, if the difference is $3.00 or more. Etsy calculations, especially on orders with multiple items, can add up to more than the actual shipping. I will let you know when your order is ready to ship if you will be receiving a shipping refund.

    Copyright

    All designs, photographs and content are copyright materials and may not be reproduced or transferred in any manner without express permission from Mary Johnson. All designs and patterns purchased are for personal one time use only. The purchased item may be given as a gift to another person, but may not be reproduced, transferred, redrawn or copied to give to others. Thank you for respecting the property and business of the artist.
    © 2001-2022 Mary Johnson/Designs In Wool

    Legal imprint